Frequently Asked Questions
Everything you need to know about shopping with INBUILD UK
What are your standard delivery times within the UK?
We offer standard shipping which typically takes 3-5 business days. Express next-day delivery is also available for orders placed before 2:00 PM Monday through Thursday.
What is your return policy for retail items?
We offer a 30-day return policy on all unused and unopened items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer bulk discounts for trade professionals?
Yes, INBUILD UK provides competitive volume pricing for contractors and trade professionals. Please reach out to our sales department with your requirements for a custom quote.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Are your products covered by a warranty?
All products sold by INBUILD UK come with a minimum 12-month manufacturer's warranty against defects. Specific warranty periods may vary depending on the brand and product category.